Strict Action Against E-Commerce Platforms Violating Consumer Rights: Pralhad Joshi

New Delhi – Union Consumer Affairs Minister Pralhad Joshi on Thursday warned that strict action will be taken against e-commerce platforms found misleading consumers or levying unfair charges such as extra fees on Cash-on-Delivery (COD) orders.

Calling such practices “dark patterns” that exploit buyers and violate fair trade principles, Joshi said platforms indulging in hidden charges will face regulatory scrutiny.

The minister’s remarks came after a social media post highlighted how leading e-commerce firms impose multiple add-on fees such as “offer handling fee,” “payment handling fee,” and “protect promise fee.” The post likened these tactics to the controversial “rain fee” previously charged by food delivery apps like Zomato, Swiggy, and Zepto.

Joshi confirmed that the Department of Consumer Affairs has already received complaints regarding COD charges and has launched a detailed investigation.
“Platforms are being scrutinised closely, and any violation of consumer rights will invite strict action to ensure transparency and fair practices in India’s growing e-commerce sector,” he stressed.

Government Watchdog on Hidden Charges and GST Compliance
In addition to hidden fees, authorities are monitoring whether e-commerce platforms pass on Goods and Services Tax (GST) benefits to consumers. The National Consumer Helpline has already resolved nearly 4,000 GST-related complaints.

Officials said that checks are being conducted to ensure online sellers of FMCG products — from shampoo to pulses — comply with GST rate cuts and transfer benefits to buyers.

“The CCPA is closely monitoring grievances to protect consumers from misinformation and ensure GST reforms truly benefit every Indian,” Joshi said earlier.

India’s GST collections reached ?1.89 lakh crore in September, up 9.1 per cent year-on-year — the fastest growth in four months. Officials believe ensuring fair pricing and transparent practices in e-commerce will help boost demand and strengthen domestic consumption.

With inputs from IANS