QR Code-Based Grievance System Introduced for Shravani Mela 2026

Shekhar Suman 
Deoghar: Devotees visiting the Rajkiya Shravani Mela 2026 will no longer have to search for officials to report problems. If they face issues such as poor sanitation, shortage of drinking water, inadequate toilet facilities, inconvenience at health camps, or any difficulty along the Kanwariya route, they can simply scan a QR code installed at the site and submit their complaint along with a photograph.
The Deoghar district administration has introduced a QR code-based grievance redressal system to improve facilities and ensure a smoother pilgrimage experience. Deputy Commissioner Saurabh Kumar Bhuvaniya said the administration's top priority is to provide safe, convenient and hassle-free arrangements for every devotee. As part of this initiative, QR codes have been installed at key locations across the mela area to enable quick reporting of issues.Once the QR code is scanned, an online complaint form opens, allowing devotees to describe the problem and upload photographs if required. Complaints related to toilets, drinking water, cleanliness, holding points, administrative camps, health camps or the Kanwariya route can be submitted through the system.
A dedicated monitoring cell has been set up in the mela control room to track every complaint. As soon as a complaint is received, it is forwarded to the concerned department, and the field team is dispatched for immediate action. The system has been designed to ensure prompt resolution of issues and minimise inconvenience for devotees.According to the district administration, the technology-driven initiative will strengthen real-time monitoring of civic services and help provide a cleaner, safer and more comfortable experience for lakhs of pilgrims visiting the Shravani Mela.

Advertisement