IndiGo Refunds ?610 Crore to Passengers for Cancelled Flights: Government

New Delhi — IndiGo has refunded a total of ?610 crore to passengers affected by cancelled or heavily delayed flights, following strict government directives requiring all pending refunds to be completed by 8 p.m. on Sunday, the Ministry of Civil Aviation announced.

According to the ministry, no extra fees can be charged for rescheduling travel disrupted by these cancellations. Special support cells have been set up to assist passengers proactively, ensuring faster resolution of refund and rebooking issues.

The government noted that IndiGo’s operational performance is steadily improving, with flight numbers increasing significantly:

706 flights on Friday

1,565 flights on Saturday

Expected to reach 1,650 flights by Sunday night

All other domestic airlines are operating smoothly at full capacity, the ministry added.

Government Caps Airfares to Prevent Surge

Due to recent flight disruptions causing a spike in demand and temporary fare increases, the government introduced an immediate cap on airfares. This measure aims to maintain fairness and affordability. Since then, fares across affected routes have moderated, and all airlines have been ordered to strictly follow the revised fare rules.

Baggage Delivery Within 48 Hours

IndiGo has also been instructed to locate and deliver all baggage misplaced during the disruptions within 48 hours, with mandatory continuous communication to affected passengers. As of Saturday, the airline has delivered 3,000 bags across India.

Airports Functioning Normally

Airport Directors from major hubs—Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, and Goa—reported normal operations on Sunday. Passenger movement has remained smooth with no crowding at check-in, security, or boarding gates. Airport operators and CISF have strengthened on-ground support for seamless handling.

24×7 Control Room in Action

The Ministry’s 24×7 Control Room continues to coordinate flight operations, airport conditions, and passenger support. Passenger calls are being promptly addressed, with teams supervising planning, crew rostering, and service standards to ensure compliance.

Rapid Steps for Restoration

The ministry said it has taken decisive and rapid action to tackle the aftermath of IndiGo’s operational crisis, ensuring that passengers experience minimal inconvenience. The aviation network is quickly returning to normal, and corrective measures will remain until full stability is achieved.

The ministry will continue close monitoring to safeguard passenger rights and interests, and further updates will be issued as necessary.

With inputs from IANS